Carz.ie

Privacy Statement

Carz.ie respects your privacy and is committed to protecting your personal data. This privacy notice will inform what we do with your personal data that you and others may provide us, including when you access this website or other websites controlled by a company within our group, when you enquire about a product or service, when you purchase a product or service from us, through your dealings with our staff, enter a competition, promotion or survey and when you report a problem with our website.

You have a number of rights in relation to your information including the right to object to processing of your personal information where that processing is carried out for our legitimate interests and the right to object at any time where we process your personal information for direct marketing

In this regard, it is important that you read this Privacy Statement and understand our use of your personal data.

It is important that you read this privacy statement together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them

Who we are and how to contact us

The terms “we”, “us”, “our” throughout this document refer to Carz.ie and any associated companies from time to time.

If you have any questions about how your information is stored or managed, any questions about this statement or wish to exercise any of your privacy rights please contact our data protection compliance team at:

info@carz.ie

What do we use information for?
Failure to provide Information
Transfers outside of the European Economic Area
Your Rights
Marketing
Updates to this statement

We collect your personal information for a number of different purposes and rely on a number of different legal grounds to do so.

We mainly use your personal information so that we can provide you with quality car sales and services together with finance and leasing services’ options when requested by you.

We will always give you the option not to receive marketing communications from us.

We may also use your personal information for our everyday business needs, such as auditing and business management.

However, more specifically, we may use the personal information that we gather for any or all the following purposes):

Purchasing a Vehicle or Part / Booking Vehicle Service	We may process your personal data to make a booking and send you a reminder of that booking. We may process your data in order to provide you with a product or service which you have requested, including the purchase by us of a trade in vehicle.	The processing is necessary for the performance of a contract to which the data subject is party.
Service and warranty reminders	We may use your personal information to remind you when your service is due or to advise you when your warranty is due to expire.	We rely on our legitimate interest to connect with our customers.
Car Financing / Leasing	We assist customers in obtaining car financing and / or leasing from a variety of third parties	The processing is necessary in order to take steps at the request of the data subject prior to entering into a contract to which the data subject is party.
Marketing to Potential Customers and Customers	Information is collected by our Sales, Service and/or Marketing staff when any customer, or potential customer, contacts the dealership. This information may also be collected through our websites when you make an enquiry, purchase a product or service from us.	Where you are a potential customer: The data subject has given explicit consent to the processing. This consent can be withdrawn at any time. Where you are a customer: The data subject has not opted out to the processing. We rely on the lawful processing ground of legitimate interest to send direct marketing to our customers. Our legitimate interest is in connection with our customers. You can opt out of the receipt of direct marketing at any time.
Customer Satisfaction Survey	We carry out customer satisfaction surveys, by post, phone and email to ensure we are providing a good service to customers and potential customers.	The processing is in our legitimate interests to ensure the quality of services provided by our staff.
Quality Improvement / Staff Training	All phone-calls, written communications and communications received through the web are stored by us.	The processing is in our legitimate interests in providing a high standard of services to our customers, by assessing the ongoing development and identifying areas for improvement.
CCTV	We operate a CCTV system on our premises to protect the safety and security of our staff and property.	The processing is in our legitimate interests as a private company regarding Safety and Security.
Anti-Money Laundering	We use your personal data to comply with anti-money-laundering regulations.	The processing is necessary for compliance with a legal obligation to which the controller is subject.
Change of Ownership Documentation	We process change of ownership documentation (i.e. vehicle registration certificates) for customers through the Revenue Online Service.	The processing is necessary in order to take steps at the request of the data subject prior to entering into a contract to which the data subject is party.
Safety Incidents / Product recall	We may use your personal data to contact you regarding an urgent safety measure and / or a product recall.	The processing is necessary for compliance with a legal obligation to which the controller is subject.
Legal obligation	We may use your personal information to comply with various legal obligations to which we are subject including make a payment of VAT or VRT in respect of the sale of a new car or where the car is being first registered in the state.	The processing is necessary for compliance with a legal obligation to which the controller is subject
Dealing with sales and other enquiries both through our websites and in our dealerships	To respond to correspondence you send to us and fulfil the requests you make to us (for example: test drives, service requests, finance enquires, brochure requests or information about specific vehicles);	To takes steps prior to the entry into a contract with you.
To understand our customer base	We may use your personal information on an aggregate basis for market research purposes to help us understand our customer base	We rely on our legitimate interest in order to understand our customer base.
Business needs	We may also use your personal information to manage our everyday business needs, including accounting, sharing your information within our company group for administrative purposes, and to prevent fraud.	We rely on our legitimate interest in the effective management of our business
Website Security	To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
Website analytics	To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
Arranging car hire	We may process your information in order to arrange car hire for you at your request.	The processing is necessary in order to take steps at the request of the data subject prior to entering into a contract to which the data subject is party
To provide quotations for the purposes of work carried out in accordance with your insurer	We may process your information in order to provide you or your insurance company with a quotation for the provision of repair services to you vehicle. This may involve passing your information to a motor assessor also	The processing is necessary in order to take steps at the request of the data subject prior to entering into a contract to which the data subject is party
To provide you with range of insurance products	We may process your information where we, in our capacity as an insurance intermediary provide you arrange insurance for you.	The processing is necessary in order to take steps at the request of the data subject prior to entering into a contract to which the data subject is party.
To provide you with a free quotation	When you leave your car in for a service, we may contact you throughout the day to provide you with a quotation on cost of changing your vehicle	We rely on the lawful processing ground of legitimate interest to make connections with our customers.

If you do not provide us with all the information we require, the resulting action may be that we are not able to provide you with the services you have requested from us. We will advise you if this is the case.

Who do we share information with?

Manufacturer of Your Vehicle & Their Distributor: We may pass your personal information on to the manufacturer of the vehicle and/or their appointed distributor in Ireland for the purposes of warranty, ordering, recall and service issues and customer satisfaction surveys. If you consent we will also pass your information to the manufacturer and/or the distributor of the vehicle or their appointed distributor in Ireland for marketing activities. You can withdraw this consent at any time. The manufacturer may contact you separately regarding their use of your information.

Insurance Companies and Motor Assessors: We may pass your information to insurance companies and/or any motor assessor appointed by you or an insurance company, where any portion of the cost of the repairs or work being carried out by us on your vehicle is being covered under an insurance policy.

Third Party Service Providers to us: We may share your personal information with third party service provides that perform services and functions on our behalf such as our accountants and other business advisors, IT service providers, printers, marketing companies who carry out marketing campaigns on our behalf, any sub-contractors we engage to carry out repairs to the vehicle or to provide us with parts, and providers of security and administration services.

Finance companies, leasing companies, insurance companies and other third party providers: Where you have asked for a quote for or arrange any third party products such as finance, leasing or any other third party product, we may pass your personal information to that third party in order to obtain a quotation or that service on your behalf.

At Carz.ie, we use technologies like cookies, pixels, and local storage to make our websites easier to use and to tailor content to be more relevant for you. This guide is designed to explain, as clearly as possible, what cookies are; the purpose of those used on Ford websites; and what options you have to control or delete them – if you decide you want to.

What is a cookie?
Almost every website uses cookie technology. A cookie is a small file that saves Internet settings. It gets downloaded through a browser during the first visit to a website. When you next return to the site using the same device, the browser may check to see if a related cookie is present (i.e. containing the site name) and use the data inside the cookie to send back to the site. This allows sites to recognise that the browser has visited before and, in some cases, vary the content shown to reflect that.

The benefits of cookies
Some cookies are extremely useful, because they can make the experience more user-friendly when you come back to a website you’ve visited several times previously. Provided you use the same device and browser as before, they can, for example, remember your preferences, help us to know how you use our sites, and make the content shown more relevant to your interests and needs. None of the cookies used on our websites collect information that personally identifies you.

Controlling and deleting cookies
If you want to change how a browser uses cookies, including blocking or deleting cookies from Ford websites (or any other website in fact) you can do so by changing the browser settings. To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you each time a site wishes to save a cookie. It’s also easy to delete cookies that are already saved on your device by a browser. The processes for controlling and deleting cookies vary depending on which browser you use. To find out how to do so with a particular browser, you can use the Help function within it or alternatively you can visit http://www.aboutcookies.org which explains, step-by-step, how to control and delete cookies in most browsers.